1. Who We Are

The data controller responsible for your personal data is BRICKS & MORTAR CO. LTD, a company registered in England and Wales. Our registered office is at 10 Sharpe Way, Sileby, Leicester, LE12 7XA. You can contact us regarding data matters at hello@dealagent.estate.

2. Data We Collect

We may collect and process the following data about you: your name, email address, telephone number, property address, postcode, and any other information you voluntarily provide to us through enquiry forms, valuation booking requests, or buyer/seller registration forms. We may also collect technical data such as your IP address, browser type, and pages visited through cookies and similar technologies.

3. How We Use Your Data

We use your personal data to: respond to your enquiries and provide the services you have requested; arrange property valuations and manage your property sale or purchase; comply with our legal obligations including Anti-Money Laundering regulations; send you relevant property information and service updates where you have consented; and improve our Website and services.

4. Legal Basis for Processing

We process your personal data on the following legal bases: the performance of a contract with you or to take steps at your request before entering into a contract; our legitimate interests in running our business and providing estate agency services; compliance with a legal obligation; and, where applicable, your consent.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with carefully selected third parties including property listing portals (such as Rightmove), conveyancers, mortgage advisers, and other professional parties involved in your property transaction where necessary to provide our services. We may also share data where required by law or regulation.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For property transaction data, we typically retain records for a period of seven years in accordance with legal and regulatory obligations.

7. Your Rights

Under data protection law, you have rights including: the right to access your personal data; the right to correction of inaccurate data; the right to erasure in certain circumstances; the right to object to processing; and the right to data portability. To exercise any of these rights, please contact us at hello@dealagent.estate. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our Website may use cookies to enhance your browsing experience. You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

1. Introduction

Bricks & Mortar Co. LTD trading as DEAL is committed to transparency and honesty in all our dealings. In some cases, we may introduce clients to third-party service providers who assist with the property transaction.

Where such introductions are made, DEAL may receive a referral fee or commission from the provider. This document explains how these arrangements work.

2. Our Approach

Our recommendations are made in good faith and are based on our professional experience with service providers in the property sector. Clients are under no obligation whatsoever to use any service provider we recommend.

You are always free to choose your own solicitor, mortgage advisor, surveyor, or other professional.

3. Services That May Involve Referral Fees

DEAL may receive referral fees when introducing clients to third-party providers including, but not limited to:

• Mortgage advisors and financial services providers
• Conveyancing solicitors
• Surveyors and valuers
• Removal companies
• Insurance providers

4. Referral Fee Amounts

If a referral results in you instructing the provider, DEAL may receive a referral fee. Typical referral fees range between:

£50 – £400 per completed transaction

The exact amount or percentage will be disclosed to you at the time the referral is made.

5. Conflict of Interest

Receiving a referral fee does not affect the price you pay for the service provided by the third party, and it does not influence our obligation to act in your best interests.

Our primary duty is always to provide professional estate agency services and guidance.

6. Transparency

Where a referral fee applies, we will:

• Clearly inform you that a referral fee is payable
• Identify the third-party provider
• Disclose the amount or range of the referral fee

This disclosure may be provided verbally, in writing, or within our Terms of Business.

7. Questions

If you have any questions regarding our referral arrangements, please contact: